* Ability to operate LMS, CMS, and Hot Sauce/Espresso computer systems. * Money handling experience and ability to operate electronic draft system. * Ability to add, subtract, and audit accounts. * Able to stand for long periods of time. * Ability to communicate with guests and staff in English.
* Ability to utilize basic office machines and telephone.
* High school diploma or equivalent, and minimum 6 months front desk experience. * Other duties as assigned by management. * Operate manual procedures in the event of computer failure. * Balance all transactions at the end of shift (audit out). * Utilize computer to run necessary reports. * Communicate with Executive Hosts regarding hotel stays. * Calculate and print hotel bills and accept payment for various room charges utilizing standard cash and credit procedures. * Complete all registration forms and computer input. * Resolve customer complaints and answer guest inquiries regarding hotel services, events, directions, local attractions, etc. * Sell rooms utilizing excellent customer service skills and yield management. Be a knowledgeable resource for general information regarding hotel, amenities, and special events. Provide guests with a friendly and efficient check-in and check-out experience.
Hotel Front Desk Clerk (Aliante) BOYD GAMING North Las Vegas NV
